Find answers below, or contact us if you need more help.
From the Patients screen, tap the green "+" button. Enter a placeholder name and any conditions, then tap Save. The app builds a video playlist based on those conditions.
Yes. Open the menu and tap "Request a Video." Tell us the topic and how urgent it is. Our clinical team reviews every request and adds high-priority topics to the production queue.
Copper Health Ed stores data on your device, not on a secure server yet. Using a placeholder like "Patient A" or initials keeps real patient names off your phone until full HIPAA-compliant storage is in place.
The app checks what you type and warns you if it looks like a real first or last name. You can still save after the warning, but we strongly recommend using a placeholder or initials instead.
Go to Settings and tap "Reset demo data" to clear everything stored on this device. This removes all patient records, playlists, and watch history. It cannot be undone.
The app can switch the UI to Spanish. Full Spanish audio tracks are in production. When available, you will see a language toggle on each video.
After finishing a visit, tap "End Visit" and then "Export OASIS Log." You get a summary of every video watched, mapped to the correct CMS intervention codes for the M2400 field.
Yes. On the patient profile screen, tap "Import from Kinnser." Paste in the export JSON from the Kinnser chart and the app fills in conditions, medications, and fall-risk score automatically.
On the Playlist screen, tap the Share icon on any video. You can send a QR code or a direct link. The link opens the video for viewing without needing an account.
Full data export is coming in a future update. Right now you can export the OASIS M2400 log from the End Visit screen. Contact us at hello@copperhealthed.com if you need bulk data sooner.
Feedback is sent to the Copper Digital clinical team. We use it to rank which videos are most helpful and to flag any content that needs review or updating.
The app keeps working offline. The app shell and any videos you have already played are saved on your device by the service worker. Changes you make sync automatically the next time you have a connection.
Chrome 110+, Safari 16+, Edge 110+, and Firefox 115+ all work. For the best offline experience, use Chrome or Edge on Android, or Safari on iPhone.
The free plan lets you watch up to 15 videos per day. This limit resets at midnight. Upgrade to Pro for unlimited videos plus AI-assisted playlist ranking.
Pro gives you unlimited daily videos, AI playlist ranking, priority access to new topics, and early access to the upcoming companion mode. Contact us at hello@copperhealthed.com for agency pricing.